Terms of Use
Effective Date: 17/08/2023
Thank you for visiting the Sapphires Fashion website ("Website"), owned and operated by Sapphires Fashion ("Company," "we," or "us"). Please read these terms and conditions ("Terms of Use") carefully before using our Website. By accessing or using our Website, you agree to comply with and be bound by these Terms of Use. If you do not agree with any part of these Terms of Use, please do not use our Website.
1. General Terms
a. Age Restriction: By using our Website, you warrant that you are at least 18 years old or have legal parental or guardian consent.
b. Acceptable Use: You agree to use our Website only for lawful purposes and in compliance with all applicable laws and regulations.
c. Account Registration: Creating an account on our Website is optional but recommended. By registering an account, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account and password and agree to accept responsibility for all activities that occur under your account.
2. Shopping Online
a. Product Information: We strive to provide accurate and up-to-date information about our products, including descriptions, prices, and availability. However, we do not guarantee the accuracy or completeness of such information.
b. Orders: The placement of an order through our Website constitutes an offer to purchase the selected products. We reserve the right to accept or reject any order at our discretion. Once your order is placed, you will receive an email confirming the details of your purchase.
c. Product Availability: Product availability is subject to change without notice. In case an ordered product becomes unavailable, we will notify you and may offer alternatives or cancel the item from your order.
d. Pricing and Payment: All prices displayed on our Website are in GBP and are exclusive of applicable taxes, shipping, and handling fees, unless otherwise stated. Payment for your order can be made using the accepted payment methods specified on our Website.
e. Shipping: We strive to process and ship orders within the specified timeframe. However, we do not guarantee delivery dates and are not liable for any delays caused by shipping carriers or other factors beyond our control. Shipping fees and delivery options will be provided during the checkout process.
f. Intellectual Property: All intellectual property rights, including trademarks, logos, product names, and designs displayed on our Website, are owned by Sapphires Fashion or its licensors. You may not use or reproduce any of these without our prior written consent.
3. Returns Policy
a. Eligibility: We want you to be satisfied with your purchase. If you are not entirely satisfied, you may be eligible to return the product(s) in accordance with the terms outlined in this section.
b. Return Requirements:
i. Products must be returned within 14 days from the date of delivery.
ii. Products must be in their original condition, with tags attached and in their original packaging.
iii. We do not accept returns for certain items such as intimate apparel, swimwear, and personalized or custom-made products unless defective.
c. Return Process:
i. You must contact our Customer Support (contact@sapphiresfashion.com), within the eligible return period to initiate the return process.
ii. Once your return is approved, we will provide you with instructions and a return shipping label, if applicable.
iii. You are responsible for the return shipping costs, unless the return is due to our error or a defective product.
d. Refunds and Exchanges:
i. We do not offer refunds only in store credit unless item(s) was a fault of the manufacturer.
ii. If you wish to exchange a product, please contact our Customer Support (contact@sapphiresfashion.com), to discuss availability and any price differences.
e. Non-Returnable Items: For hygiene reasons and to ensure the safety and well-being of our customers, certain items such as swimwear, under garments, earrings and beauty products are non-returnable unless defective.
4. Limitation of Liability
a. Use of our Website is at your own risk. In no event shall Sapphires Fashion, its affiliates, or employees be liable for any direct, indirect, incidental, punitive, or consequential damages arising out of or in connection with the use of our Website or the products purchased through it.
b. We do not guarantee the accuracy, completeness, or reliability of any content or information provided on the Website. Any reliance you place on such content is strictly at your own risk.
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5. Clothing
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Disclaimer: Please note that the actual color of the clothing may vary slightly from the images displayed on our website. Factors such as lighting conditions during photography, differences in screen resolutions, and individual monitor settings can affect the perception of colors.
We strive to provide accurate and detailed product images, but please understand that variations in color may occur. We recommend referring to the product descriptions and specifications for additional information about the garment.
If you have any questions or concerns regarding the color of a specific item, we encourage you to reach out to our customer support team. We are always more than happy to assist you and provide any additional information or clarification you may need.
Thank you for your understanding and cooperation as we aim to deliver the best possible shopping experience at Sapphire's Fashion House.
6. Modifications
We reserve the right, at our sole discretion, to modify or replace these Terms of Use at any time without prior notice. The updated Terms of Use will be posted on our Website with the revised "Effective Date." Your continued use of our Website after any such changes constitutes your acceptance of the revised Terms of Use.
Please review our Privacy Policy, which governs the collection, use, and disclosure of personal information provided on our Website.
If you have any questions or concerns about these Terms of Use or our Website, please contact our Customer Support.
Thank you for choosing Sapphires Fashion!